Fair, and in writing.

• Café orders can be cancelled in the app until the kitchen accepts them.
• Unopened nutrition products can be returned within 7 days with your receipt.
• Membership payments are refundable only before the membership is activated.
• Every refund is reviewed by staff, and refunds above ₹5,000 need a second approval.
• Refunds go back to the original payment method through Razorpay and usually appear within 5 to 7 working days.
• We do not ship anything. Everything is collected at the venue.

You can cancel a Le Petit Café order in the app at any time until the kitchen accepts it. When you cancel before acceptance, the full amount is refunded automatically.

Once the kitchen has accepted an order it is being made for you, and it can no longer be cancelled or refunded. The exception is when the café cannot fulfil the order, for example because an item has run out or the kitchen has closed; in that case we refund the order in full.

If something is wrong with your order, tell the counter staff before you leave the venue and we will put it right or refund that item. Prepared food that is not collected cannot be refunded.

Nutrition products are paid for in the app and collected at the venue. Please check your items when you collect them.

• Unopened items, with their seals intact, can be returned within 7 days of purchase with the receipt for a refund to the original payment method.
• Opened consumables, such as supplements, protein and snacks, cannot be returned. This is for the safety of every member.
• If an item is faulty, damaged or past its best-before date when you collect it, we will replace it or refund it in full, opened or not.

A membership payment can be refunded only before the membership is activated. Once staff have activated your membership, the fee is not refundable, including for time you do not use.

If we decline your membership application after you have paid, the payment is refunded in full.

Every refund is reviewed by a staff member before it is paid. Refunds above ₹5,000 need a second approval from a different staff member with the authority to give it; this protects your money as much as ours. We may ask to see your receipt reference or confirm your identity. You will see the decision in the app, and we aim to decide within 3 working days of your request.

Refunds are issued to the original payment method through Razorpay. They typically take 5 to 7 working days to appear on your card or in your account, depending on your bank or UPI provider. We cannot pay a refund to a different card or account, or in cash.

• In the app: open the order or payment and choose the option to request a refund.
• Or contact us: write to info@bhimsventures.com or message us on WhatsApp with the receipt reference shown on your order, and tell us what happened.
• Or at the venue: speak to a staff member with your receipt reference to hand.

We do not offer delivery or shipping for any product. Café orders and nutrition products are picked up at the venue, so there are no shipping charges and no shipping refunds. Nutrition products are held at the counter for you to collect.

If anything here is unclear, or you think a decision was wrong, write to info@bhimsventures.com and we will look at it again. This policy sits alongside our Terms of Use and does not take away any rights you have under the Consumer Protection Act, 2019.